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Joined: Jan 2018
Posts: 44
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OP
Member
Joined: Jan 2018
Posts: 44 |
Hi,
I have a SL2100 the AA routes to a failover IRG on busy, and then plays on hold music and cycles the queue messages.
Is there any way when in the queue to either, after a period of time go to voicmail, or offer an option to press a number to leave a voicemail rather than holding?
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Joined: Apr 2005
Posts: 2,482 Likes: 1
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Member
Joined: Apr 2005
Posts: 2,482 Likes: 1 |
What your asking is going into ACD functions.
We get old too soon, smart too late
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