DXP with Corp VMail (Repost) - 02/28/02 08:59 PM
If you responded earlier PLEASE respond again since the server seems to have eaten my original issue and your responses.
The problem I am having is that we have a DXP integrated with a Corporate office voice mail and every external call that rings in and gets the auto attendant seizes all eight ports. The active call is really only on one port but the other seven ports stay off-hook for the entire caller's duration.
I have checked the voice mail "seconds of silence to end recording" and it is set for only 4 seconds.
I have noticed that if a voice mail subscriber is inside the office location and calls to retrieve messages, only the port he or she is on is activated.
What else should we look for in order to correct the problem with either the voice mail or DXP?
Thanks
The problem I am having is that we have a DXP integrated with a Corporate office voice mail and every external call that rings in and gets the auto attendant seizes all eight ports. The active call is really only on one port but the other seven ports stay off-hook for the entire caller's duration.
I have checked the voice mail "seconds of silence to end recording" and it is set for only 4 seconds.
I have noticed that if a voice mail subscriber is inside the office location and calls to retrieve messages, only the port he or she is on is activated.
What else should we look for in order to correct the problem with either the voice mail or DXP?
Thanks