Programming Hunt groups in Comdial system - 12/07/10 08:10 AM
Hello,
We have a Comdial system at one of the companies I support. The company has decreased in size and no longer needs all the phone lines tied to the hunt. We currently have Ten lines associated to the Hunt Group. The numbers run sequentially from 1630-1639. I had the vendor initially remove two of the lines from the hunt (1637, 1638). Once they were removed the users started having issues with Phone calls dropping and calls not coming in. I had the vendor restore the lines and then remove lines (1634,1635) from the group. We are still experiencing call drops. I am told that the sequence for the hunt has been broken due to these lines being removed.
I don't know where to access the hunt information on the Comdial system. Is there a way to go into VMMI and see what lines are tied to the Hunt group and how to either rearrange their order or remove and readd the hunt lines?
Thanks for your help!
We have a Comdial system at one of the companies I support. The company has decreased in size and no longer needs all the phone lines tied to the hunt. We currently have Ten lines associated to the Hunt Group. The numbers run sequentially from 1630-1639. I had the vendor initially remove two of the lines from the hunt (1637, 1638). Once they were removed the users started having issues with Phone calls dropping and calls not coming in. I had the vendor restore the lines and then remove lines (1634,1635) from the group. We are still experiencing call drops. I am told that the sequence for the hunt has been broken due to these lines being removed.
I don't know where to access the hunt information on the Comdial system. Is there a way to go into VMMI and see what lines are tied to the Hunt group and how to either rearrange their order or remove and readd the hunt lines?
Thanks for your help!