atcomsystems.ca/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems Programming Hunt groups in Comdial system

Hello,

We have a Comdial system at one of the companies I support. The company has decreased in size and no longer needs all the phone lines tied to the hunt. We currently have Ten lines associated to the Hunt Group. The numbers run sequentially from 1630-1639. I had the vendor initially remove two of the lines from the hunt (1637, 1638). Once they were removed the users started having issues with Phone calls dropping and calls not coming in. I had the vendor restore the lines and then remove lines (1634,1635) from the group. We are still experiencing call drops. I am told that the sequence for the hunt has been broken due to these lines being removed.

I don't know where to access the hunt information on the Comdial system. Is there a way to go into VMMI and see what lines are tied to the Hunt group and how to either rearrange their order or remove and readd the hunt lines?

Thanks for your help!

I think you are confusing telephone company hunting with system hunt groups. When you have numbers removed by the telco, you need to ensure that they keep the remaining numbers linked together in their hunt group. Keep in mind that this has nothing to do with your phone system.

You will need your vendor to remove these now "dead" lines from the line group (or pool) so that they are not accessed when dialing outward calls.

Hi Ed,

Thank you for your reply.

Ok that makes sense. In speaking with the Telco vendor they are asking me to provide the Hunt Sequence for the lines. Wouldn't Telco already have that information? If not where could I find that information within the system?

I don't think you're going to find anything like that in the system itself. True, they should have records of the lines that they are charging you for, but I've seen many instances where the customer has to literally tell them how they want their numbers to hunt.

Normally, people just remove the last few numbers from the tail end of the list, so in your case, you'd want them to hunt from 1630 through say 1637 and stop.

I seriously doubt that any of this would be causing dropped calls though. Especially since this just started happening when some lines were simply removed.

That's what I originally did. 1635 and 1639 are dedicated fax lines so I initially had them remove 1637 and 1638. The hunt is setup through the Telco vendor as 1630, 1631, 1638. and so on. So that is not matching. I added 1638 back and then removed 1636 and 1637. Still had the same issues. When talking with the Telco vendor, they stated that the lines in the hunt are not matching whats configured on the PBX switch. If that is the case, is there a place to find this information somewhere within the Comdial system?

Thanks again