Calls transfered to VM box prompt'd for PW - 01/28/09 07:25 AM
A couple times in the recent years I have had customers tell me that sometimes when they transfer a caller into a VM box(on both OS100 w/SVMi-4e, as well as OS7200 w/SVMi-20e), the person being transferred is then prompted for a password.
It has also been reported that this will happen occasionally, right when customers/employees call into the system (incomming CO call). Instead of playing the AA greeting for the active mode, sometimes the system will prompt the caller for a PW.
The couple times I tried to trouble shoot these I could not re-create the problem on site. But I have called into a couple systems before (ones that had told me about the problem) and been asked for the PW instead of playing the AA greeting. If I hang up and call right back, it plays the correct AA greeting instead....weird.
Anyone else had this kinda problem. I am going on another job today where the customer is reporting the same thing to me. "Some callers transfered into VM box's are being prompted for a password ?!?!".
I have been installing the SVMi product since it first came out and can get through most issues with them, but this one has me scratching my head.
Any help or suggestion's would be greatly appriciated. =)
It has also been reported that this will happen occasionally, right when customers/employees call into the system (incomming CO call). Instead of playing the AA greeting for the active mode, sometimes the system will prompt the caller for a PW.
The couple times I tried to trouble shoot these I could not re-create the problem on site. But I have called into a couple systems before (ones that had told me about the problem) and been asked for the PW instead of playing the AA greeting. If I hang up and call right back, it plays the correct AA greeting instead....weird.
Anyone else had this kinda problem. I am going on another job today where the customer is reporting the same thing to me. "Some callers transfered into VM box's are being prompted for a password ?!?!".
I have been installing the SVMi product since it first came out and can get through most issues with them, but this one has me scratching my head.
Any help or suggestion's would be greatly appriciated. =)