Embedded and SVMI:

Why is there a mailbox greeting and a no answer greeting? How are they used and in what scenario.

I have found instances where the user guide has been simply wrong or misleading and this topic has been a stumbling block for us when were training the customer.

You could have a "busy" greeting and a "no answer" greeting so the system wants you to have them.

You can't change what Samsung has wrought, just live with it.

They don't work that way and it's extremely confusing to the customer. I'll have to live with it or sell another product line.

When a station group is set to ring multiple phones and then dump to a mailbox. The caller hears the mailbox greeting not the no answer greeting. The manual clearly states if you don't record a mailbox greeting the no answer greeting will be used. That doesn't happen in this sinerio. Confusing and frustrating to all.

There is a setting in the mailbox block to get rid of one of them.(allow greeting)

Awesome, I will take a look there.

Thanks for the help!

Mailbox greeting is used in an instance where the AA transfers a caller to the person's mailbox directly without ringing the extension. The No-Answer greeting is used when the extension is not answered after ringing or they transfer using VT. Hope this helps.

It doesn't always work that way.

What I'm trying to say is the manual states..."The mailbox greeting is optional. The no answer greeting will be played if the mailbox greeting is not recorded".

There are times when both greetings need to be recorded. It doesn't always default to the no answer greeting.

Okay, that's my rant for today. I'm over it.

When Svmi was developed someone thought it would be cool to have multiple mailbox greetings when in fact about 98% of users want to record one greeting and be done with it. So muddling through greeting options is confusing and has been a continuing source of complaint from my customers.

What I do is delete those prompts "i'm sorry the party is not available" etc. from Eclass and in extension block change Basic to No Greeting.

The way you get around this is to write up your own voice mail user guide. The SVMi is very end user unfriendly. Hand someone a factory guide or PDF and you'll make things even worse.

What we do on every new installation is record their main menus, personal greetings, names and directory information BEFORE they even walk in the door.

Not because we are such great guys, but because it takes less time to do this beforehand than to deal with a panicked customer on the first morning they are using a new system.

User lever once logged in –
Greeting 057
#72 Name
#73 DIR search info
66 to toggle caller ID/date prompt

As RM said, get rid of those awful prompts:

Get rid of annoying prompts. Open Block Table and select “EClass”. On the first page, delete prompts 0719, 0720, 0721, 0722, 0723, 0724, 0725 and 0726. On page 2, delete prompts 0714, 0715, 0716 and 0717. Save changes.
Set directory search by first name. Open Block Table and select “Directory”. Set “Search Based on First Name” to YES. Go to page 2 of “Directory” and change the “Enter name” prompt from 0127 to 0139. Save changes.
Eliminate menu repeats. Open Block Table and select “Menu”. Select menu block “Day Main”. Set “Repeat prompt if NO ENTRTY” to “0”. Save and go to menu block “Night Main” and do the same. Save changes.
Turn off auto play of message info. This must be done per mailbox unless the template box is setup before and mailboxes were created. Open Block Table and select “Mailbox”. Under Group 01, open the first mailbox (usually 201) and go to the Authorizations page. Where it says “Auto play of message info enabled”, set it to NO. Then click Next on the lower left portion of the page and it will ask you to save. Press enter and it will save and take you to the same page of the next mailbox. Repeat this procedure until all mailboxes have been changed, then save the application.
Set up a general message box for the night menu to default to. We will use x201 in this example. Open Block table and select “Menu” and menu block “Night Main”. Go to the “Menu Input Processor” page and select “NO-ENTRY”. Select “GoTo” and “Type” is “MBX” and click on “Target name” and select MBX 201. Save changes.

THANK YOU....RM SYSTEMS and Noisycow!

Great Feedback!

I was starting to get a complex thinking I was the only one who thought the SVMi was a mass confusion to only our customers.

We already have created our own training guides and it does simplify things a ton.

I will take your suggestions and file them under important information and apply them before the next install. :toast:

Yes Noisycow I do the same. Preprogramming the system from the comfort of my home office chair is much easier than on site. Now don't get me started on how the embedded svmi is so painfully slow to progam compared to the 4e, 8e, 16e and 20e!

I stand corrected and that doesn't happen often.

Absolutely brilliant suggestions guys, a BIG pat on the back from THE Bunnie. I will copy, paste and implement.

I basically do everything suggested by Noisycow on every system I've installed for several years now, it is nice and clean that way. I also go to the number plan in the phone system and delete all the extra extension numbers that are in there by default, so I don't have a bunch of phantom mailboxes I have to sift through. I then change the mailbox template to get rid of the mailbox greeting, then default the voicemail and let it autobuild only the valid extension numbers in the switch. The only time that I've found that you need the mailbox greeting is if you have a customer that wants a caller to go straight to the mailbox instead of ringing the extension first(like a general mailbox in night mode).

Just remove the "??/???/???? search ext" entries from the forward station and forward trunk menu's.

Its what we have been doing for years.
Only downside to this is that you can't have multiple greetings.

MichaelV - MMC750 and 751 are the better way todo this.

nameless, not familiar with MMC750 and 751. US systems don't have these. If they are the equivalent to 740 and 741, then yes I use those too. I just like to make sure no random extension numbers pop up in the ext block ever.

MMC750 - Vm Download
MMC751 - Vm mailbox assignment

I forget that the MMC codes are slightly different in different markets (why this is i have NFI)

MMC740 here is station pair, don't think we have a MMC741

*edit*

In 4.3x and later you can turn off extension creation as well as mailbox via the mailbox download MMC

Note - always get rid of the id/date. Tell the customer to dial '00' if they want to hear the caller ID information and date VS hearing it with every frickin' message.

Yes, the embedded voicemail is painfully slow on the 7030/7100/7200s, but it is worth it vs having to install an SVMi card and take up a slot + MGI channels onboard.

The 7200s, despite its 'bugs', is the best all around system we have ever sold.

Every system is a POS until you learn it and know the tricks! All Cisco and NEC phone systems are utter garbage according to us. Why? Because we don't know them, that is all.

Like we've always said, it is better to buy an average phone system that is installed by people that know it inside and out than the best phone system money can buy that is installed by rookies.

I agree Noisycow. Overall our Samsungs have been very reliable.

How have your systems with the embedded VM been treating you?

I ask this because we have recently had to replace SD Cards on two systems install within the past year due to corrupt files.

System #1 - No one can leave a message anywhere in the VM. Anytime you try too "a message can not be left at this time, please try again later". I pull out the SD Card and put it back in and the problem clears for about a week and then comes back. I replaced the card and rebuild VM .

System #2 - Very happy Samsung customer calls and asked us to show them how to activate the out call notification when a message is left in the mailbox. No problem, I go out and try to connect to the VM and all I get is an error message, no log in screen. Tech. support says corrupt files. Replaced SD Card and rebuild VM .

I tried to format the cards to re-use them. Windows would not format them. AVG detected a virus on both cards as well. I believe it's because of the "autorun.inf" files.

Interesting. We have not had such problems on the embedded voice mails. We always make sure we start with fully defaulted system and VM before starting initial programming.

For the system default we press and hold the MP reset button for 15 seconds, let the system reboot, then do it again.

We have had SVMi20s run out of space due to customers that just refuse to check/clear messages as they should. We then have shortened the auto-delete function to ten days.

On older Samsungs like the 4e/8e SVMis, we defrag/disk check (not format) the SD card via a card reader and that usually clears up problems.

The first MP20s/7200s systems out of the gate had problems with random resets and the like, but those problems have cleared up.

Sorry I don't have an answer but I always look incase I do since people help me on here.

Just wanted to say that I also disable all the greeting options in ECLASS Standard. If I leave any it's the operator and leave a message option. I also record all the Auto Attendants and sometimes a General Mailbox greeting. In addition I try to highlight all the necessary procedures to get up and running in all the "Shorter" Manuals (the package we put together for the customer). And I agree all systems take a long time to get used to. Good thing there's this message board.

Update:
My laptop has Windows XP 3rd edition and my manager has Windows 7.

He was able to format the SD cards without a problem and there was no virus detected. :dance:

Maybe it's a Windows thing?

I have never seen the autorun.inf files on a card except when it had a virus on it (we had a batch of cards with a virus on it).

You should only have the MP/LP software for the larger systems, a startup.ini file maybe, and PRI software, plus DB backup, the MP20 seems to have a couple of DB files on it as well.

Hey all,

I'm new to samsung... we just sold our first 7100+SVMi and im currently configuring it for a client. i had no issues programming the system side and IP phones. but the VM... dang if its not cluttered and annoying.

anyhow - i have done all i could, but i cant seem to find out how to get rid of the prompt that plays before a call goes to someones greeting. example:

- I dial Ext. 201
- it rings 4 times, no awnser
- a prompt plays to the effect of "that extension doesn’t awnser, please choose antoher extension"
- it then plays the greeting for 201 "hi this is tim i cant get to the phone...."

is there a way to remove that prompt? i cant imagine why in gods name they put that in by default

Email sent.

</font><blockquote><font size="1" face="Verdana, Arial">quote:</font><hr /><font size="2" face="Verdana, Arial">Originally posted by 6string:
<strong> I agree Noisycow. Overall our Samsungs have been very reliable.

How have your systems with the embedded VM been treating you?

I ask this because we have recently had to replace SD Cards on two systems install within the past year due to corrupt files.

System #1 - No one can leave a message anywhere in the VM. Anytime you try too "a message can not be left at this time, please try again later". I pull out the SD Card and put it back in and the problem clears for about a week and then comes back. I replaced the card and rebuild VM :bang: and the laptop works great with these systems for years and now it's gotta be our laptop (sarcasm)! Grrrrrr......