atcomsystems.ca/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems Samsung Voicemail

Embedded and SVMI:

Why is there a mailbox greeting and a no answer greeting? How are they used and in what scenario.

I have found instances where the user guide has been simply wrong or misleading and this topic has been a stumbling block for us when were training the customer.

You could have a "busy" greeting and a "no answer" greeting so the system wants you to have them.

You can't change what Samsung has wrought, just live with it.

They don't work that way and it's extremely confusing to the customer. I'll have to live with it or sell another product line.

When a station group is set to ring multiple phones and then dump to a mailbox. The caller hears the mailbox greeting not the no answer greeting. The manual clearly states if you don't record a mailbox greeting the no answer greeting will be used. That doesn't happen in this sinerio. Confusing and frustrating to all.

There is a setting in the mailbox block to get rid of one of them.(allow greeting)

Awesome, I will take a look there.

Thanks for the help!

Mailbox greeting is used in an instance where the AA transfers a caller to the person's mailbox directly without ringing the extension. The No-Answer greeting is used when the extension is not answered after ringing or they transfer using VT. Hope this helps.

It doesn't always work that way.

What I'm trying to say is the manual states..."The mailbox greeting is optional. The no answer greeting will be played if the mailbox greeting is not recorded".

There are times when both greetings need to be recorded. It doesn't always default to the no answer greeting.

Okay, that's my rant for today. I'm over it.

When Svmi was developed someone thought it would be cool to have multiple mailbox greetings when in fact about 98% of users want to record one greeting and be done with it. So muddling through greeting options is confusing and has been a continuing source of complaint from my customers.

What I do is delete those prompts "i'm sorry the party is not available" etc. from Eclass and in extension block change Basic to No Greeting.

The way you get around this is to write up your own voice mail user guide. The SVMi is very end user unfriendly. Hand someone a factory guide or PDF and you'll make things even worse.

What we do on every new installation is record their main menus, personal greetings, names and directory information BEFORE they even walk in the door.

Not because we are such great guys, but because it takes less time to do this beforehand than to deal with a panicked customer on the first morning they are using a new system.

User lever once logged in –
Greeting 057
#72 Name
#73 DIR search info
66 to toggle caller ID/date prompt

As RM said, get rid of those awful prompts:

Get rid of annoying prompts. Open Block Table and select “EClass”. On the first page, delete prompts 0719, 0720, 0721, 0722, 0723, 0724, 0725 and 0726. On page 2, delete prompts 0714, 0715, 0716 and 0717. Save changes.
Set directory search by first name. Open Block Table and select “Directory”. Set “Search Based on First Name” to YES. Go to page 2 of “Directory” and change the “Enter name” prompt from 0127 to 0139. Save changes.
Eliminate menu repeats. Open Block Table and select “Menu”. Select menu block “Day Main”. Set “Repeat prompt if NO ENTRTY” to “0”. Save and go to menu block “Night Main” and do the same. Save changes.
Turn off auto play of message info. This must be done per mailbox unless the template box is setup before and mailboxes were created. Open Block Table and select “Mailbox”. Under Group 01, open the first mailbox (usually 201) and go to the Authorizations page. Where it says “Auto play of message info enabled”, set it to NO. Then click Next on the lower left portion of the page and it will ask you to save. Press enter and it will save and take you to the same page of the next mailbox. Repeat this procedure until all mailboxes have been changed, then save the application.
Set up a general message box for the night menu to default to. We will use x201 in this example. Open Block table and select “Menu” and menu block “Night Main”. Go to the “Menu Input Processor” page and select “NO-ENTRY”. Select “GoTo” and “Type” is “MBX” and click on “Target name” and select MBX 201. Save changes.