Hi,

I need to change the internal MOH on the OS7400. First, which MMC/ menu would I need to go to change the internal MOH on all lines and where is the menu to upload file for the new MOH.

Would appreciate any help.

Thanks

When you say you need to change music on hold is the music using a voicemail port .
normally its a stand alone piece of kit I would check cable coming out of mics on mcp card to see if it is
if the lines are analogue of digital?
if digital I would look in mmc714
if analogue look in mmc 409
if music is on voicemail you need to upload it on voicemail

Thanks for the answer. I'll look into that.

This is what the customer wants. When a call is put on hold/ transfer, they want their own recording to play. e.g. welcome to ..... and so on with music playing.

So i thought that it would be possible to upload an audio file to the PBX system and replace the default MOH file and still use port 371.

Its a new system and there is no external MOH system.

Would this be possible?

Doing so requires a voicemail card. You upload the file as a prompt and assign 1 vm port as moh and you would put that add the moh port. Or you can use a external mp3 player connected to the misc port on the lp40 (assuming you have a misc card)

Thank you so much Nameless.

Just to confirm, If I upload the pre-recorded fie (in the correct format), I can upload the file as a prompt e.g. 6001 and set the prompt number as the MOH port number?

I tried uploading the file onto the PBX system but where do I assign the promt number as the MOH port number?

Thank you for all your help.

Thank you guys for all your help.

I managed to get the MOH working on OS7030 as a test.

Just one more question, is there a limit on how big the prompt files can be and how long the recording can be?

Thanks