So I purchased a second hand Samsung OfficeServ 7100 off eBay recently for testing purposes and ran into a few problems. The first problem I am having is actually connecting to the unit. I have the unit powered up with a network cable connecting from my switch to the LAN port of the MP10a and all the lights are flashing correctly but i just cant seem to find what the IP address is.

I have looked on a few other forums for answers and just can't seem any answers.

I Also don't know if the unit has be reset back to factory defaults or any of the passwords. So I'm a little in the dark with this.

The unit has a MP10a module as well as two UNI modules installed and i believe the software version is OfficeServ 7100 (AUA) V4.606. The handsets I'm using for testing are solely Samsung SMT-i5210 IP Phones.

If anyone can help me progress through this, it would be greatly appreciated.

Do the phones come up and register with the system?? Is there any DLM cards on the system?

The only handsets i have the Samsung SMT-i5210 IP Phones and none of them register with the system. I have tried to reset the system back to factory defaults and then resetting one of the SMT-i5210 back to factory defaults as well to see if it could find it without success. I also pulled the system apart and documented all the boards and modules as following

Slot 1
MP10a with 4DLM Module

Slot 2
UNI Board
Module 1: 4DLM Module
Module 2: 4DLM Module
Module 3: 4TRM Trunk Module

Slot 3
UNI Board
Module 1: 4SL2 Module
Module 2: Empty
Module 3: Empty

I think i see where you are going with this, I'm going to try and pick up a Samsung DS-5021D handset today

You will still need a password to get into the system or you can default it from the reset button on the MP10a card.

I have held the reset switch on the front of the MP10a for 20 seconds and the lights changed but I haven't been able to confirm if it was reset as I haven't been able to connect to the system.

That's how you reset it (as long as the system was running) , it should be in default mode now.

The default IP address of a new(ish) MP10a card is the same as a new OS7030

If that helps.

Ok, so I have made some progress, now that i have a Samsung DS-5021D handset. Thou plugging the handset into the MP10a (P1, P2, P3, P4) handset just displays the following "VER V2.2 2003 4.30" and the only button that works is the "#" which sends the handset into a self test mode (is this normal?)

but when i plug the into the UNI board (MD1-P1) the handset displays the same before displaying the time and allowing me to access MMC 800 but now im requiring the technician passcode which i don't know.

My last post was probably a little premature i managed to find the default technician passcode (was #### for anyone playing at home) and was able to change the IP address.

The new problem i have is logging into the system on a PC. The software i have been trying to use is Installation Tool 1.53c and Samsung OfficeServ Device Manager 5.01. I don't know which one i should be using nor if these are the latest verisons but I have setup the link control in both of them and the software can now find the device but its asking me for a username / password. I assumed the default username and password would be admin/#### but this did not work.

Device manager is the program you need.
The version of software you have is quite old now.
The default password changed with 4.60 software.
If you hunt around you should be able to find it.

As the version of software is old you don't need to choose the encryption option on the login screen.

Your next problem is that to use the ip phones you will need licenses. Any licenses installed on the system will have been removed when you defaulted it.
You will have to talk to a dealer to see what if any licenses have been assigned to the system.
They will require the mac address of the mp10a card.

Ok so the verison I have of Device Manager 5.01. I'm assuming that is the latest version?

I have tried to reset the admin password using the 505 approach and everything seemed to look like it was working but when it came for the handset to display the password all that displayed was a blank screen and i single underscore.

As for the software can I update it without knowing the admin password? or will i need it for that process. I have been hunting around all afternoon trying to find where to get the latest version and haven't been able to find it. Any chance you could point me in the right direction?

Yea tried to connect the IP Phones earlier and they can now see the system but require a licence to use them. I'm guessing when i contact a dealer if there isn't any licences all provisioned to the system i will have to purchase these? any idea of cost for the licences?

At least a know the MAC address so I'm slowly getting there.

As far as i know 5.01 is the latest (i've been out of the industry for over 12 months now)

I can't tell you a price as i don't work for a Samsung dealer anymore.

You can update the software on the media card using a card reader.
You just need to know which files to delete and copy over.

DO NOT FORMAT THE MEDIA CARD.

You may not be able to find the firmware online.

I suggest you contact a dealer in your area.
If you Google you will likely find my old work.

The password reset procedure you have won't work in the newer versions of software

Well that was a bit unexpected, I tried contacting a few dealers today and no one would even talk to me because i wasn't a registered Samsung technician.

They won't help you to do it, but they will be able to organise a tech to attend to-do it at a cost.
You could then ask the tech questions whilst he/she is onsite

Would you be able to recommend any techs to do this? I'm located in Brisbane, If i had to get a tech out i would probably want them to reset the admin password assign the required licences and update the system software.

I'll pm you.

I pm you early today?

The username of admin is correct but there are 2 different default passwords depending on the version of software on the MP10a. And passwords cannot be given out in the forum.