atcomsystems.ca/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems OfficeServ 7100 questions

Device manager is the program you need.
The version of software you have is quite old now.
The default password changed with 4.60 software.
If you hunt around you should be able to find it.

As the version of software is old you don't need to choose the encryption option on the login screen.

Your next problem is that to use the ip phones you will need licenses. Any licenses installed on the system will have been removed when you defaulted it.
You will have to talk to a dealer to see what if any licenses have been assigned to the system.
They will require the mac address of the mp10a card.

Ok so the verison I have of Device Manager 5.01. I'm assuming that is the latest version?

I have tried to reset the admin password using the 505 approach and everything seemed to look like it was working but when it came for the handset to display the password all that displayed was a blank screen and i single underscore.

As for the software can I update it without knowing the admin password? or will i need it for that process. I have been hunting around all afternoon trying to find where to get the latest version and haven't been able to find it. Any chance you could point me in the right direction?

Yea tried to connect the IP Phones earlier and they can now see the system but require a licence to use them. I'm guessing when i contact a dealer if there isn't any licences all provisioned to the system i will have to purchase these? any idea of cost for the licences?

At least a know the MAC address so I'm slowly getting there.

As far as i know 5.01 is the latest (i've been out of the industry for over 12 months now)

I can't tell you a price as i don't work for a Samsung dealer anymore.

You can update the software on the media card using a card reader.
You just need to know which files to delete and copy over.

DO NOT FORMAT THE MEDIA CARD.

You may not be able to find the firmware online.

I suggest you contact a dealer in your area.
If you Google you will likely find my old work.

The password reset procedure you have won't work in the newer versions of software

Well that was a bit unexpected, I tried contacting a few dealers today and no one would even talk to me because i wasn't a registered Samsung technician.

They won't help you to do it, but they will be able to organise a tech to attend to-do it at a cost.
You could then ask the tech questions whilst he/she is onsite

Would you be able to recommend any techs to do this? I'm located in Brisbane, If i had to get a tech out i would probably want them to reset the admin password assign the required licences and update the system software.

I'll pm you.

I pm you early today?

The username of admin is correct but there are 2 different default passwords depending on the version of software on the MP10a. And passwords cannot be given out in the forum.