Hello all.

OfficeServ 7100 with an MP10a
POTS lines
Digital phones

The customer is wanting normal CID information (Name/Number) to show for all incoming calls EXCEPT calls that come in on a specific line. When this specific line has an incoming call, the customer wants the screen to show "LAT"

How do I accomplish this?

So you set all trunks to display cid except the one they don't want it on.For that trunk make it ring a station group and enter the name LAT for the station group. Calls to that trunk should show call for 5XX LAT

Duh. Lol. Thanks. I had programmed it years ago and forgot that was the simple solution.

Thanks!!