hello this is my first time here, and I have a weird problem. We got the ESI C-100 series in my office and I have downloaded the system admin software. I create a new sites, put in the correct IP and the default port # is correct.
I start the site and i got onto the system everything was working great. but now when i try to connect again (NSP) it just tries to validate my password 3 times and it doesn't work. i get "Password Validation Failed" after 3-attempts.
No one else could have changed it, I have tried my ext. as the password, the default xxx as the password nothing is working. Please help me figure this out and/or reset the admin password.
The funny thing about this problem is that i tried it last week and it connected just fine, but i hadn't changed anything from then so why didn't it work the day before and now? It's a very weird occurrence and I am looking for any help!
Thanks!
Check to see if you can log in, in phone programming. If so your easiest fix is to re-power the phone system. Or, you can have ESI take a look at it and reset the log in session.
Don't let the "Password Validation Failed" message throw you. It could have absolutely nothing to do with the password. Any kind of communications issue could give you that same error.
It sounds like a session is stuck on the NSP. Do as SST said, either powercycle the system, or see if ESI can dial in and reset the NSP.
Who do I call to have them reset the NSP? Anyone have the number?
Thanks for the speedy responses!
This might sound foolish but I must ask. You do have a static IP address, right?
You might also see what version of ESI Programmer you are running. I have had it do the same thing and I rebooted the system and restarted system programmer. We just put in 6 100's with ESI Link and have that come up once in a while and that is what we have done to un-stick it. Also as SST says check your NSP programming from phone programming, there could be something there.
Good Luck
Cosmo
grider yes we do.
I am using ESI System Administrator Version 1.2.5.0
Well you are using the latest version and also the correct software. Did you purchase this system from a local dealer. What is his or her response to this problem, assuming that they were the first contact point when the problem arose?
Well there is the problem we bought it from a company, and the ESI specialist at that company left for another job, so now I'm attempting to track him down.
Also we're about to leave this company too because we ordered an Analog card so we could have some polycoms but they have been dodging us for over a month about it, and won't return our calls.
With your permission I will attempt a dial up connection later this evening.
If that doesn't help then we will contact ESI for 2 things:
1 Get your NSP reset
2 Get you a local ESI contact that you can expect to return your calls.
OK?
What will you do to dial in?
I tried restarting the system all together, didn't change anything.
You have my permission Grider just email me with anything you need to try it.
[email protected]
Mr Doyle, Check either of the provided email addresses for instructions on how to return your phone system to DAY MODE!
Last evening I changed your system to NIGHT MODE in order to expedite numerous attempts to dial in. I will explain later.
Currently all incoming calls are being answered by unknown system mailbox. At message end pressing "8" does not deliver me to MAIN MENU (like it should) therefore I cannot return the system to DAY MODE remotely.
MY cell number is also in the emails!
Standing by
Switched to DAY mode. Still not able to connect, not sure if that was the fix or just something to let you get into the menu.
Get back to me,
Thanks.
Connecting to the system through the NSP has been resolved.
So, anyone out there have an analog port card to sell?
What was the resolution, John?
Justin
It isn't possible for me to go into great detail on this. It was an IP address issue. I am only speculating but I think someone closed a UDP port without informing the original poster of this thread.
I'd be happy to sell you an analog card.
