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Posted By: GregT No VM prompts - 12/30/14 12:13 AM
Anyone have issues with a CS100 not play the prompts after a user listens the there voice mail? They do not hear the prompt that tells you to save, delete, Ect.
Posted By: bdunne Re: No VM prompts - 12/30/14 03:42 AM
It's called the "end of message" prompt and you can re-record it in administrator programming, Function 62, prompt 537.
Posted By: GregT Re: No VM prompts - 12/30/14 01:11 PM
I have updated the system software and reloaded all prompts to the system.
Posted By: Rcaman Re: No VM prompts - 12/30/14 02:45 PM
Have you loaded the version x-29 prompts? That file contains all prompts for the system plus all the new prompts for software release 12.05.55.06.

Rcaman
Posted By: GregT Re: No VM prompts - 12/30/14 09:17 PM
Yes I have. All 1800 or so.
Posted By: Rcaman Re: No VM prompts - 12/30/14 10:32 PM
You need to call ESI technical and let them find out what is wrong. If you have loaded all the x-29 prompts, you also loaded the voice mail prompts. This is not a common problem with ESI.

Short of that, make a back-up of the data base and voice mail recordings and initialize the system. Before you load the saved back-up, set up a couple of voice mail boxes, leave some messages and see if the prompt that is missing has returned. This will go a long way in determining what has happened.

Rcaman
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