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Joined: Aug 2013
Posts: 21
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Joined: Aug 2013
Posts: 21 |
Anyone have issues with a CS100 not play the prompts after a user listens the there voice mail? They do not hear the prompt that tells you to save, delete, Ect.
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Joined: May 2005
Posts: 456
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Joined: May 2005
Posts: 456 |
It's called the "end of message" prompt and you can re-record it in administrator programming, Function 62, prompt 537.
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Joined: Aug 2013
Posts: 21
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Joined: Aug 2013
Posts: 21 |
I have updated the system software and reloaded all prompts to the system.
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Joined: Feb 2006
Posts: 1,716
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Joined: Feb 2006
Posts: 1,716 |
Have you loaded the version x-29 prompts? That file contains all prompts for the system plus all the new prompts for software release 12.05.55.06.
Rcaman
Americom, Inc.
Where The Art And Science Of Communications Meet
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Joined: Aug 2013
Posts: 21
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Joined: Aug 2013
Posts: 21 |
Yes I have. All 1800 or so.
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Joined: Feb 2006
Posts: 1,716
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Joined: Feb 2006
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You need to call ESI technical and let them find out what is wrong. If you have loaded all the x-29 prompts, you also loaded the voice mail prompts. This is not a common problem with ESI.
Short of that, make a back-up of the data base and voice mail recordings and initialize the system. Before you load the saved back-up, set up a couple of voice mail boxes, leave some messages and see if the prompt that is missing has returned. This will go a long way in determining what has happened.
Rcaman
Americom, Inc.
Where The Art And Science Of Communications Meet
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