PRI to PRI transfer caller ID - 06/24/09 03:00 PM
Ok very basic question here and needing some guidance.
Customer has calls coming in on a PRI, call is then transferred out to another trunk on a different PRI board. The Iwatsu does not transfer any of the incoming calls caller ID info out with the new call. It sends the info of the phone system like its a new outbound call.
Is this correct or should I say is this all teh Iwatsu can do in this situation or is there a way to make it pass along the inbound calls info to the outbound call it makes?
Here is the setup, we need caller ID passed from the Iwatsu to the Altigen but I think the Iwatsu just won't do it.
Inbound PRI---Iwatsu--Outbound PRI--Adtran 908e--Point to point T1---Adtran 908e-----Inbound PRI--Altigen System
Customer has calls coming in on a PRI, call is then transferred out to another trunk on a different PRI board. The Iwatsu does not transfer any of the incoming calls caller ID info out with the new call. It sends the info of the phone system like its a new outbound call.
Is this correct or should I say is this all teh Iwatsu can do in this situation or is there a way to make it pass along the inbound calls info to the outbound call it makes?
Here is the setup, we need caller ID passed from the Iwatsu to the Altigen but I think the Iwatsu just won't do it.
Inbound PRI---Iwatsu--Outbound PRI--Adtran 908e--Point to point T1---Adtran 908e-----Inbound PRI--Altigen System