Can the Encore 2512501 Set be programmed to allow the user to answer a call by lifting the handset without having to depress a line button?
If so, is there an easy way for a non-tech customer to do this or is a tech required.

If Tech required, where can I get documentation for his tech to complete this process?

Which Encore system are we talking about?

The Encore 816/1232, Set Model # 2512501

My customer wants to use the Plantronics CS50 Wireless Headset with the Automated HL10 Lifter to answer calls while away from the phone. The current phone programming requires that he lift the handset and depress a button to receive a call.

For me to help my customer achieve his goal, the phone must be programmed to present the call to the handset upon going "off-hook" and must terminate the call upon going "on-hook" with the receiver. Is this possible?

[This message has been edited by Rick513 (edited March 12, 2004).]

[This message has been edited by Rick513 (edited March 12, 2004).]

Are you sure it's not a 616-1232 or is it a CX 816.
It sounds like you are talking about a 616, you can assign it a prime line to use for outcalling but for incomming they will have to lift the handset and press the button.

However if it's a CX816, that does support Ringing Line Answer.

[This message has been edited by dtmf (edited March 12, 2004).]

The part number tells me it is a 616, or 1232 Encore, or Encore plus. The phone needs to be programmed to ring for this to work. If the line does not ring they must push the flashing CO line.

All programming is done on the CPU of the system. You need to know what type and size of system you have for the correct directions.

Thank you for your help. I will find out which system he has and we will know what needs to be done. My customer is west of Wichita Falls Texas, is there a good Executone Tech in that area, who is part of your network?

The System is a KSU/616-Encore. The Model # is 25/3501. Is there any hope for my customer if they want to answer the ringing line by merely lifting the handset?

Yes that system does support Ringing Line Pref.
You got mail.

Thanks for your assistance! Is this something a customer or their computer tech could do with your assistance? I assume they would need a terminal with a serial cable (Connector?) to communicate with the CPU.

Is this something that could be coached over the phone?

They are in Quanah, TX 79252, 2 1/2 hours north west of Dallas TX and that is the closest city. Witchita Falls, Texas is 1/2 an hour and Lawton, Oklahoma is about an hour.

There are a couple of techs on this board that are in Tex. you may want to get with one of them to make this service call go smooth. Or perhaps JJ can work with them by phone and walk them through it, there may be a charge for this service.

[This message has been edited by dtmf (edited March 24, 2004).]

Thanks, Charging for services is understood. How would my customer get in touch with JJ?

First, you need programming sheets for this system. Find the feature you want to activate and the extension you want to activate it on.

The system is programmed by flipping a switch on the CPU. There are LEDS on the CPU that lightup and a two-didget display that tells you where you are at in programming. When programming no calls go in or out of system. After programming, return switch for normal operation, and then press the reset button on the CPU to lock in all programming.

Good Luck!!

JJ, This sounds like an onsite job for a tech. Could a computer guy be coached through this by you via phone or is that too much to ask?

I would have to find my manual. It has been a few years since I have done any programming on th Encore system. Executone discontinued system in the "90's". If you had a manual with the programming procudures, it ill all make sence on how to do. The only thing not in the manual is to reset after programming. I learned that the hard way.

Good Luck!!

Rick513:

Executone Encore 616 is the original version. With the 616 you DO NOT have ringing line answer at all. If you have the Encore 616 Plus CPU, you have ringing line answer. This system is so old that unless you use the GN Netcom Remote Handset lifter with their wireless units, I don't think that you will make this customer happy because the handset has to be lifted or the SPR/MONT button depress. I hope this helps and good luck. By the way, this system isn't hard to program, it's just very manual but a tech can walk you through the steps to program it.

Rick513:

Sorry! I just noticed that you want to use the lifter with the telephone. I just registered today and am new to this! Anyway, if you have the Plus CPU, you'll be in good shape!