Verizon Customer Service Record - 02/26/10 11:17 AM
Anyone familiar enough with reading Customer Service Records that may be able to interpret this for me?
I am looking to cancel an account and have been given a list of phone numbers associated with that account by our Verizon account rep. I also requested a CSR. On that CSR I see a number that was not given me by the account rep. Specifically, on the CSR it shows up as follows:
/DES TN 226-1811, POS 1, 0618 POS 2, 1536, POS 3, 1596...POS 24, 6455
All of the numbers listed in POS 1 - POS 24 are the ones I want to cancel, but the 226-1811 number I do not want to cancel, and thought was on another bill.
Could it be that the 226-1811 number could be on another account and simply points to these telephone numbers?
Does that make sense? I'll be asking our rep for an explanation, but figured I'd run this by the folks here first.
I am looking to cancel an account and have been given a list of phone numbers associated with that account by our Verizon account rep. I also requested a CSR. On that CSR I see a number that was not given me by the account rep. Specifically, on the CSR it shows up as follows:
/DES TN 226-1811, POS 1, 0618 POS 2, 1536, POS 3, 1596...POS 24, 6455
All of the numbers listed in POS 1 - POS 24 are the ones I want to cancel, but the 226-1811 number I do not want to cancel, and thought was on another bill.
Could it be that the 226-1811 number could be on another account and simply points to these telephone numbers?
Does that make sense? I'll be asking our rep for an explanation, but figured I'd run this by the folks here first.