New Intertel Admin - 07/01/05 11:38 AM
Hey everyone.
I was thrown into an admin postition for our IP system and I need to figure a few things out.
- The unit that host out IP system is in a remote office.
- My 8662 phone is currently an admin
- I have the Administrator's manual
- I have access to the network the system resides on
- I can telnet into the system through the internet.
- I believe I have all passwords
How can I gain access to the database to change a hunt group? I am the new support person at this company, and I need my extension to exchange with the old support tech's extension in all the hunts. I am unable to "swap" the extension. I get a "conflicting extension" message when I try to swap extensions from my phone, or another admin phone. I have changed his ext (202) to a dummy ext(270), then moved my ext (255) to 202. The hunt groups seemed to be updated when I made this move, as calls still routed to him. I believe I need access to a console to update the DB that defines the Hunt groups. Am I wrong, and can anyone assist?
I was thrown into an admin postition for our IP system and I need to figure a few things out.
- The unit that host out IP system is in a remote office.
- My 8662 phone is currently an admin
- I have the Administrator's manual
- I have access to the network the system resides on
- I can telnet into the system through the internet.
- I believe I have all passwords
How can I gain access to the database to change a hunt group? I am the new support person at this company, and I need my extension to exchange with the old support tech's extension in all the hunts. I am unable to "swap" the extension. I get a "conflicting extension" message when I try to swap extensions from my phone, or another admin phone. I have changed his ext (202) to a dummy ext(270), then moved my ext (255) to 202. The hunt groups seemed to be updated when I made this move, as calls still routed to him. I believe I need access to a console to update the DB that defines the Hunt groups. Am I wrong, and can anyone assist?