Inter-Tel 9.006
DB Studio 1.53
Keysets: Executive 550.4500

Disclaimer: I'm not a phone installation professional, but I've got several years maintaining an existing system as the IT Administrator. Most of the time I only learn about a feature when it needs to be fixed or modified.

I have a group of employees that will need to have access to 2 separate hunt groups simultaneously. I was looking for a way that they can see and answer calls from both hunt groups simultaneously without logging in/out every time. That sounds highly inefficient, not to mention quite annoying.

My thought was that I could do something with the programmable keys, similar to, say, how you can answer an incoming calls for multiple lines. Press button #1 to answer from hunt group A and press button #2 to answer from hunt group B. However, I can't come up with how I might do this for hunt groups.

It's possible this can't be done, but does anybody have any suggestions?

Thanks.
--Mark

Are you using ACD Agent IDs or are the endpoints members of the hunt groups?

What you want to do is simple, but each method is slightly different.

Each user is a member of a hunt group (or multiple hunt groups) and they login/logout of the hunt group as needed.

I have it that one of the programmable keys is 'login' and one is 'logout', which is a good step in the right direction, but they still then have to type in the hunt group number. I'd love to be able to let them login to each group with one button press.

--Mark

Login # # will log them into every hunt group at once.

Interesting. How would they choose which hunt group call to answer? In our case, calls from one of the hunt groups will take priority and should be answered first.

Assign that hunt group a higher priority. By default, hunt groups have a priority of zero. The higher the number assigned, the higher the priority, and those calls will be presented first.

I'll make those changes and do a little testing, but it sounds like exactly what I was looking for.

Great assistance as always DND.

What would the best way to let the member know which hunt group they are currently taking the call from? Does putting a hunt group on a programmable key give distinguishable LED modes to tell them they are on a call with hunt group A vs hunt group b?

A mildly related question: If I put a particular hunt group on a programmable key, it always shows a lit LED and I know there's no calls in the queue. Other hunt groups do not show a lit LED unless there's a caller in the queue.

I think I answered both of my questions.

1. The LCD will state which queue the call is coming from

2. It appears to mean that there is nobody logged into the hunt group. Once I logged in, the LED went off.

Again, thanks for all of your help DND.