I am trying to put coverage buttons for the operator console on a couple phones. The buttons show up, even light red in programing, but don't every ring.
You may need Primary call coverage. Assign the extension to a coverage group. You may assign the coverage to calling group 770(voice Mail)
Program a primary cover button for the exstension on the secretary's phone and program it for delayed ring.
If voice mail is involved then you need a Coverage VMS off button on the other exstensions.
When you do an inspect on the button is there a N next to the words PrmyCov-X -N If there is a N then goto ringing option and change the button to ring.