We took a power hit yestertday and the VMS would not answer. After a few hours of work (before I found this forum and my well meaning co-worker did a toal reset on the phone system and lost all the button programming on all the phones) I have the calls being answeed by the Automated Attendant after 2 ring that we don't hear except on extensions 16 and 23. Can anyone help me with this? A few other details. 18 extensions, 4 mail ports 30-33, 5 incoming lines.
Thanks
do you have a programming book ?
Can anyone help me with this?
Probably not. Looks like your problems are beyond a simple fix. Very likely that the memory battery in your processor has died, that's why you lost the programming to begin with when the power failed. The battery is not customer replaceable and if done should be handled by a repair facility. It is possible that there are other issues as indicated by only x16 and 23 ringing. This should not be the case when the system is defaulted.
It very well may be time to replace the processor or preferably upgrade to an ACS. Suggest you contact an Avaya dealer in your area who can check your system and give you your options as well as handle the programming.
-Hal
[This message has been edited by hbiss (edited April 06, 2005).]
Hi,
Sorry about the delay- we are getting ready for an ISO 17025 audit.
Anyway, I have the manual that came with the partner II system, its a white book about an inch thick. Is that the programming book?
If it has references to prodrams starting with 101 and ascending to the 500's
like #101/#505,6,7
i may be able to help you over the phone
ken
i called your office and the mail works
you have to put the buttons on the sets mostly using features 01 and up
you can change the rings to make it longer
i left my # with your receptionist
[This message has been edited by KENB (edited April 08, 2005).]
[This message has been edited by KENB (edited April 08, 2005).]
I think it does. I'm working from home today, so I will look at the book on monday and get back to you. Yhank you so much!
Hi,
I do have the programming bok- it is entitled 'Partner II Communacations System- Programming and Use Release 4.1. My number is 1-800-220-8895, ext 11.
Thank you for all your help.
Deb West