On the avaya ip office 406 we are trying to do a voip, we are on version 3.1 software, can any of you come up with a step by step guide on what to do, i basically want to compare it with another 1 i have

cheers

Telecom2K7 - welcome aboard. Some clarification would help - you want "to do a VoIP" what? Station or trunk? You MUST have a VCM board installed to make either work. If you have VCM, station requires the creation of a VoIP station within "User" section of manager. VoIP trunks are created within "Lines" section of Manager. Go to Avaya's support web site for detailed documentation on using Manager application.
Mike

what we have, is a ip office 406 cab, with 2 expansion cabs attached down a newport site, then up the monmouth site we have just ip phones there is a vpn enabled router at both sites. we have one of those vcm cards on the 406 main cab.

is there any thing else you need to know??

many thanks

kyle

Usually the toughest part is making sure that the VPN routers pass all packets without modification. Adequate bandwidth with low latency and jitter is also important. Appropriate DHCP can also be a challenge. There is no sense in providing you a step-by-step when Avaya has documentation that does that.
We usually hook the IP phones up at the main site first to ensure that they work, then take them to remote. Makes for less variables.
Good luck.
Mike

cheers for the advice, yes we do appear to be having a problem with the vpn, it doesnt want to work correctly at the moment, the it guy is trying to put in a server to build the vpn, but we have been told that will not carry voice,
what normally happens with the vpn? because everyone i have spoken to they have said that you dont need servers at either end?

hows the routers normally configured to run with the phone system?

cheers

Have you looked at the documentation? There are some 25 +/- different "cheat sheets" for setting up various makes/models of routers to work with IP Office. Even if they don't cover your particular make/model, it will give you a good idea for the generic settings used...
Mike

the IT guy might be referring to the fact that your routers are not Qos routers. If you can ping each site from the other, you should be able to pass voice. If you can ping, but no voice, make sure the correct ports are opened up?

yesterday the vpn was working but everytime the monmouth side connected to the newport side, it stopped me from opening the manager software on the pc down newport end.

any ideas what could cause that??

Please clarify - couldn't open Manager software or couldn't retrieve the database from IP Office? Is it possible that you have a duplicate IP address at remote end - would generally gum up the works...
Mike

ok, i could open the manager, and type in the default administrator, administrator, but when i click on the open folder and type in the password it says recieving data, but then it says recieved not ok?? and nothing happens.

You almost certainly have an IP packet routing issue. Could be in any number of places...
Mike

ive sent the config off now to be tested and to see where i may have gone wrong,

the pc was the problem with not being able to open the manager, it was a crap one that has been binned now lol,

whats happening now is the vpn is set up with to dratex routers and everything gets accepeted on the ip phones but now on them it says tftp error and if you leave it a while it says discover 192.168.42.1 which is the avaya ip address.

also from the newport if you ring an ip extension it will ring your end but will do nothing on the actuall ip phone and it will go 2 voicemail?

any suggestions what it is?

cheers

kyle

As before, you're almost certainly having an IP routing issue - deep enough that it is beyond the viable scope of this board to figure out. Best bet is to get a competent Avaya Business Partner on site to assist in troubleshooting.
Mike

hey guys,

i have reported and what theyh think is, it may be there is some sort of firewall (but i have been told by the it guy none is set up) or its a problem with the ports not being activated:

https://marketingtools.avaya.com/knowledgebase

go to find an type in ip ports, and choose the 2nd option once found.

so hopefully we can sort it, ill let you all know how i get on.

cheers for all your advice

kyle

Hello Everybody

As an Avaya gear newbie (just 3 months in it) browsing Avaya website still drives me crazy at some times, could some of you point me how to find these "cheat sheets", do your remember the document_tittle or the link, or the website section?

thanks a lot

Hey all,

just to let you all know we have solved the voip.
i was playing about on the ip phone one day this week and what i did was go through every setting, and this is what i found.

The problem was a setting called 802.Q that comes up on the phone, this is a wireless setting, and that was affecting the phone from finding our router, which in turn made it not find the avaya.

the settings that came up on the phone were:
Phone IP:(An IP in range of the router)
Call SV: (The IP of the Avaya)
Call SV Port: default as 1719 (leave)
Router: (The local router IP Address)
Mask: (generally - 255.255.255.0)
File SV: (The PC thats running voicemail etc
802.11 (change to off)
VLAN: Ignored

cheers guys for all your help, i have learnt a lot by installing this VOIP.

cheers

Kyle