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On the avaya ip office 406 we are trying to do a voip, we are on version 3.1 software, can any of you come up with a step by step guide on what to do, i basically want to compare it with another 1 i have

cheers

Telecom2K7 - welcome aboard. Some clarification would help - you want "to do a VoIP" what? Station or trunk? You MUST have a VCM board installed to make either work. If you have VCM, station requires the creation of a VoIP station within "User" section of manager. VoIP trunks are created within "Lines" section of Manager. Go to Avaya's support web site for detailed documentation on using Manager application.
Mike

what we have, is a ip office 406 cab, with 2 expansion cabs attached down a newport site, then up the monmouth site we have just ip phones there is a vpn enabled router at both sites. we have one of those vcm cards on the 406 main cab.

is there any thing else you need to know??

many thanks

kyle

Usually the toughest part is making sure that the VPN routers pass all packets without modification. Adequate bandwidth with low latency and jitter is also important. Appropriate DHCP can also be a challenge. There is no sense in providing you a step-by-step when Avaya has documentation that does that.
We usually hook the IP phones up at the main site first to ensure that they work, then take them to remote. Makes for less variables.
Good luck.
Mike

cheers for the advice, yes we do appear to be having a problem with the vpn, it doesnt want to work correctly at the moment, the it guy is trying to put in a server to build the vpn, but we have been told that will not carry voice,
what normally happens with the vpn? because everyone i have spoken to they have said that you dont need servers at either end?

hows the routers normally configured to run with the phone system?

cheers

Have you looked at the documentation? There are some 25 +/- different "cheat sheets" for setting up various makes/models of routers to work with IP Office. Even if they don't cover your particular make/model, it will give you a good idea for the generic settings used...
Mike

the IT guy might be referring to the fact that your routers are not Qos routers. If you can ping each site from the other, you should be able to pass voice. If you can ping, but no voice, make sure the correct ports are opened up?

yesterday the vpn was working but everytime the monmouth side connected to the newport side, it stopped me from opening the manager software on the pc down newport end.

any ideas what could cause that??

Please clarify - couldn't open Manager software or couldn't retrieve the database from IP Office? Is it possible that you have a duplicate IP address at remote end - would generally gum up the works...
Mike

ok, i could open the manager, and type in the default administrator, administrator, but when i click on the open folder and type in the password it says recieving data, but then it says recieved not ok?? and nothing happens.