Guys, below is a problem I'm having with a customer. When a 7 digit (local) number is dialled the system is injecting XXX (area code) and this is not required or desired. The national CPN prefix is not set in system parameters features, and there is no inserted digits on the route pattern. Anyone have any ideas where else I can check to stop this ?


09:37:27 tone-receiver 01B0306 cid 0x2c4
09:37:27 active station 4242 cid 0x2c4
09:37:30 dial 9123 route:HNPA|ARS
09:37:30 term trunk-group 4 cid 0x2c4
09:37:31 dial 91234567 route:HNPA|ARS
09:37:31 route-pattern 36 preference 1 cid 0x2c4
09:37:31 seize trunk-group 4 member 7 cid 0x2c4
09:37:31 Setup digits XXX1234567
09:37:31 Calling Number & Name NO-CPNumber NO-CPName
09:37:31 Proceed trunk-group 4 member 7 cid 0x2c4
09:37:35 idle station 4242 cid 0x2c4

'list ars digit'

Maybe?

Matching Pattern Min Max Del Replacement Net Conv
11 2 21 2 2215911 aar y
911 3 22 3 2215911 aar y

whoops, but yeah ... thats the output from list ars digit ... this one really has me stumped....

The "list ars route xxxxxxx" will give you the route pattern. You could also do like liquidVW is saying and "change ars dig 1" then place the 10 digit number there and strip it to a 7 digit number.

Ars digit conversion isn't it. But everyone should have all thier DID's in this table. It prevents users from dialing from station to station via ARS and a toll call. But whiel we are looking at your programming, the way your routing 911 is very odd. When was the last time you tested it?

Like Mikeydidit said, show us the route.

Does your route pattern have a prefix mark of 4? If it does, it will always go out as a 10 digit call, inserting the NPA from the route pattern or the location preference. Looks like a 7 digit local call. Try a prefix mark of 1 instead.