Merlin Legend Messaging - 03/11/08 10:24 AM
I have a customer who has a Merlin Legend with Merlin Messaging. The use the system as an Auto Attendant. They would like to have it setup that when a caller dials 0, that it rings the main operator (which it is currently doing), then after a few rings, ring 2 more phones, then 2 additional rings a few additional phones, then overflow back to the AA.
We have tried some things with call coverage and secondary coverage, but the call only ring the first phone. Does this scenario seem possible?
We have tried some things with call coverage and secondary coverage, but the call only ring the first phone. Does this scenario seem possible?