Magix problem with RCF but only from one site - 01/16/12 07:23 PM
OK, I am in over my head already. So this is the situation. There is a hospital and a suite of doctors offices next door. In the doc's office when in NS mode the incoming calls are forwarded to extension 104 from an AA option "if you need to speak with a doctor immediately press 2." At 104 the user does an RCF to a cell phone number each night before leaving so the hospital can directly call an on call doctor as needed after hours. This works fine for any inbound caller except for the next door hospital. They own an entire exchange. When they call in after hours the RCF does not work but just not for them on that exchange. All they hear is a phone ring. If they choose to call on a cell phone, the RCF works - different exchange. Where would one begin to troubleshoot this? Naturally the CLEC dissavows any responsibility. I was onsite but could not test because we could not get a staff member to help at the hospital side. I am pretty sure the hospital is all AT&T and the doc's office is on the older MPower service. Is there something I can do to isolat the source?