Where do I begin? Recently our small business encountered phone issues with Charter Spectrum Business. They created a voicemail through their systems without letting us know. In doing so it wiped out our old messaging system and we've been trying to get it back ever since.

The owner got rid of the Charter VM and we are still able to access our old system by dialing the extension etc, however none of our after hours messages are coming through. People are able to hear our recording and are prompted with a beep to leave said message but it goes out into phone space. We have no clue where any of our messages have gone and we've even tried to alert our guests of this phone issue but we are now having problems recording a new overnight message for them to hear!

If I could just be told how to re-record our general Ext 10 VM message (NOT THE ASA MESSAGE) our business will be okay until we can get the whole thing straight again.

Any help would be greatly appreciated! Thank you!

What version Partner system (34d) is the phone, not the system.
What type of Voice Mail system

This is what the phones look like.

Not really sure of the specifics.

At x10 if you dial intercom 777 ,the voicemail should answer
enter x10 ,enter password follow prompts to either listen to messages or record greetings.

your messages may be in x10 voicemail.

What I don't understand is how Charter could possibly wipe out the Partner system's voice mail by simply activating their imbedded service.

Do F 59 that will tell you the version

Doesn't matter what model phone you're using, doesn't matter what release of ACS you're using, we need to know which version of voice mail you're using. Press Intercom and dial 777. Then tell us EXACTLY what Joyce the Voice says when she answers. "Welcome to Partner Mail". "Welcome to Partner Mail VS". "Welcome to Partner Messaging". "Welcome to Partner Voice Messaging".

That will tell us what to tell you what to do next.

They obviously couldn't do that.

Seems like the perfect time to call a phone tech

However, they might have done the customer a favor by turning on "Call Forward No Answer". My favorite option . It makes the calls hunt after 4 rings or so, and you NEVER get your Auto Attendant because the time never happens

I have had this issue with Verizon and cablevision cutovers and
their voicemail picking up b4 the system voicemail.
but turning off there voicemail cured it immediately.

As i said ... get a phone tech onsite and it will be solved within an hour.

-- Yes there is a greeting on there that we can change but that is not the greeting the customers are hearing overnight and there are no messages in our inbox on X10 when we check it the next day.


-- PACS R7.0910



-- Welcoming to Partner Voice Messaging Please enter X and # sign



It's not like they did it seems to just have overridden what we had all set up and now that's even gone. So I don't know if the phones just need to be reset or what. I've tried calling and even e-mail our contact person and have gotten no response.

I've changed the overnight message once before I just don't remember how I did it! Ugh.

The Partner Voice Messaging doesn't have day and night menu options. The Partner Mail VS and Avaya Partner Messaging do.

I don't know if I'd consider it a night message because we do not turn on the "night" button feature when we leave. This is just a general voicemail message on the X10 line that customers hear when they dial that phone number after hours and it proceeds to tell them to visit our website for hours, gift certificates, etc...

All I would probably need is a list of feature buttons or ICOM codes or something to access that menu to change it to the message we need to let our customers know that the VM feature doesn't work.

Do incoming calls that are not answered supposed to be answered by x10's mailbox

They usually always were. We don't have any other mailboxes for our 3 lines. Ext 10 is our main mailbox for our business

Check option #208 from x10 or x11. Are the 3 lines assigned to x10? #208 is Line Coverage Extension. #321 determines the number of rings before the call is sent to the voice mail.

We have no ext 11. Our lines 3, 4, and 5 all can leave VM on ext. 10. Number of rings doesn't matter to me.

Just want to change the overnight message on ext 10.

After hours...can people leave a message on x10, or does the system play a message and then hang up?

Either way, sign into x10's voicemail...FEATURE 777...press # (if you are using that extension)...enter the mailbox password and then follow the prompts to re-record the message.

Yes and even our co workers have tested the voicemail. It plays the overnight greeting for them and beeps for them to leave a message and once we leave the message nothing arrives in X10's VM box...So these messages are going somewhere but we are unable to access them. Lord only knows how many voice mails we actually have since June 1st when we lost the feature to begin with!

-- The personal greeting is not what needs to be changed.

Play along with us. We also want to find out where the calls are going. There are 2 way to route incoming calls into the voicemail system: to the automated attendant, or to a specific mailbox. It can be different on a line by line basis.

At Ext. 10 (since you don't have an 11), press Feature and dial 00, press the left Intercom button twice.

Now dial #206-7 and dial a 2 digit line number (01 for line 1, 02 for line 2, etc)

The 2nd line will tell you if the line is routed to the automated attendant or no. 1-Assigned means that the auto attendant will answer the line, 2-Not Assigned OR 3-VMS Line Cover means that a specific mailbox will answer.

For any line that is NOT set to 1-Assigned in #206-7, do the same thing with #208 and a 2 digit line number. The bottom line of the display will tell you which extension's mailbox (if any) the line is routed to.

For lines that are directed to mailboxes,you now know which mailbox is assigned to answer, you can change the message there and check for messages, AND you can change the destination if it is not 10.

For lines that are directed to the automated attendant, log into mailbox 0, with its correct password, and select option 3 to change the automated attendant greeting.

Where in Wisconsin are you?

The Partner is / was one of the most widely installed small business systems.

List your location and we will find you someone.