atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Avaya Partner Voice Messaging Systems Euro 18-D

Play along with us. We also want to find out where the calls are going. There are 2 way to route incoming calls into the voicemail system: to the automated attendant, or to a specific mailbox. It can be different on a line by line basis.

At Ext. 10 (since you don't have an 11), press Feature and dial 00, press the left Intercom button twice.

Now dial #206-7 and dial a 2 digit line number (01 for line 1, 02 for line 2, etc)

The 2nd line will tell you if the line is routed to the automated attendant or no. 1-Assigned means that the auto attendant will answer the line, 2-Not Assigned OR 3-VMS Line Cover means that a specific mailbox will answer.

For any line that is NOT set to 1-Assigned in #206-7, do the same thing with #208 and a 2 digit line number. The bottom line of the display will tell you which extension's mailbox (if any) the line is routed to.

For lines that are directed to mailboxes,you now know which mailbox is assigned to answer, you can change the message there and check for messages, AND you can change the destination if it is not 10.

For lines that are directed to the automated attendant, log into mailbox 0, with its correct password, and select option 3 to change the automated attendant greeting.

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The Partner is / was one of the most widely installed small business systems.

List your location and we will find you someone.