I have a CMP Call-Extend auto-attendant that I want to pick up after 3 or 4 rings during the day and all the time during the night. The ports on the CMP are extensions 278 and 280.

When I put the system into night mode, it does indeed go to the auto-attendant as it should, but I cannot find in the programming where I would set those extensions up for forwarding during the day.

As a side note, the auto-attendant during the day thing USED to work, but stopped some time in the last year or so.

I realize that 278 and 280 are probably set up as members of a hunt group, then the night ringing is set to ring the hunt group. However, I tried to find where this happens, so I could duplicate the night setup to the day - no success.

I have read through the Mitel programming guide until my eyes are about to pop. Can anyone point me in a direction?

There are lots of Techs here with SX50 knowledge , just hold on 1 of them will answer questions !

go to command 100 make sure the the bits are set like this .

082223xxx
with xxx being the three digit number of yuor hunt group could be 161-166
Hope this helps .

OBTW sounds like he's got it right. The XXX in his example should be the same as the XXX (bits C,D,E) you used in register 5 for the trunk programs (Night service ring to destination).

Thanks 55
I borrowed an SX50 handbook . I don't work on um . I am a SX2000/3300 Man ! Yep be smart check console and trunks !

Okay, here's what I did:

Set the bits on command 100 to 082223161.

From what I read in the manual, command 100, register 08 is the overflow control. I don't think this is really what we want. Here's why I think that:

When an outside line calls in, the console rings for 20 seconds, then goes into overflow, which then forwards to group 161. This is fine except it sets the overflow mode to on, and all subsequent calls drop straight to group 161. When you push the overflow button on the console, you have taken it out of overflow mode, and it works fine for the first unanswered incoming call.

What is desired is a busy/noanswer forward to group 161 that doesn't require the operator to reset the overflow mode each time. Or can the overflow mode be automatically reset each time or after a timeout?

If i remember right i think you can set up an alternate answer point.

Call CMP call extend support, garret will probably be the one,I think you can set it upas you wish depending on which version software you have.800-245-9933

Sheesh....I've got all the CMP stuff here....I didn't even think to look at their setup guide for the Mitel.... :scratch:

There is some Mitel setup tips on their website at WWW.callmgmtprod.com

Yeah, I know, I had actually printed all that stuff out and had it in the customer's file folder. I guess when you spend half a day poring through the Mitel programming manual, you get tunnel-visioned.

I'm reaching back in my memory here, but are you sure that the overflow doesn't clear itself after it sends the call to the AA?

Yes. You have to manually push the overflow button on the console to clear it. It latches. Maybe there's a setting somewhere to have it time out?

Have you tried disabling camp on in the AA class of service ex:12x register 8 =8000000