Call forward no answer timer - 3300 - 08/26/09 07:07 AM
Still on my never-ending mission to completely screw up this thing...
Long story short, we originally had our CFNA timers set to 16/17 seconds (default?) so that if a call was forwarded to a cell or home phone, the system would pull it back before the cell or home phone answering machine/voicemail would pick up.
Recently this was changed at the request of one of our owners so that the cell voicemail WOULD pick up, so I increased CFNA timer to 25.
Eventually myself and the rest of the crowd thought that was a bad move. Now, we decided to change it back, which works, but when I call a forwarded phone from inside the office, it still gets to the cell vm no matter what.
I've changed the CFNA timers for IP phones (all 5340s), PRI Trunks, Consoles, and Voicemail.
Is there a different timer or COS I should look at? All other paths work correctly (call from outside to forwarded phone, call from outside to voicemail and press 2 for cell...outside call to console then forwarded, etc).
Long story short, we originally had our CFNA timers set to 16/17 seconds (default?) so that if a call was forwarded to a cell or home phone, the system would pull it back before the cell or home phone answering machine/voicemail would pick up.
Recently this was changed at the request of one of our owners so that the cell voicemail WOULD pick up, so I increased CFNA timer to 25.
Eventually myself and the rest of the crowd thought that was a bad move. Now, we decided to change it back, which works, but when I call a forwarded phone from inside the office, it still gets to the cell vm no matter what.
I've changed the CFNA timers for IP phones (all 5340s), PRI Trunks, Consoles, and Voicemail.
Is there a different timer or COS I should look at? All other paths work correctly (call from outside to forwarded phone, call from outside to voicemail and press 2 for cell...outside call to console then forwarded, etc).