Im pretty green at this Mitel stuff, Inter-tel is what im good at but im trying to make the transition.

I have a mitel 3300 mxe. I have set the main DID to ring to 80187, I made 80187 4 mulitcall keys at the main phone.

I just want it to ring there 5 times, then go the AA. In that AA i want the dial 0 option to go to 80189 (another mulitcall key on the recept phone so they know its a dial 0 call) and option 1 to go directly to a general mailbox.


this is a 3 minute inter-tel deal but im lost on the routing of this system. I thought that if the DN didnt have a VM assigned to it, it would go to the AA after 5 rings by default but it just rings forever.


edit: also when i park a call on an extension, neither the park nor park retrieve buttons light up. does the user know theres a call parked?
help!

Thanks

Each access code/directory number is handled independently, whether they have a mailbox or not.
The call rerouting tables are were you assign rerouting destinations.

Also check the system help menu for call park to go thru conditions and programming. it will walk you thru it

I didn't have the first and second alt set to go to voice mail, that's why the AA never picked up. then i played with timer to get the amount of rings correct.