SX-2000 after hours helpline - 11/27/13 09:41 PM
We have a pair of SX2000 Lights, and a 3300 MXe controller.
My boss asked if we could forward our IT helpline to a mobile phone for after hours calls. Extension 3033 for example. Our helpline is a Key system button on our IT phones. It currently rings all of our phone and goes to a dept. mailbox (3033) if unanswered.
I looked into this and from the research I have gathered, It looks like these changes should be made in the Call ReRouting forms.
Our Helpline under Call Rerouting Assignment, has an alternative number of 1 for Day, Night1, and Night2. Call rerouting First Alt is 10, Second Alt is 1.
Under the Call Rerouting Always Alternative Assignment Alt. Number 1 is set to "No ReRoute" for Originating Device DID,TIE,CO, INT. Directory Number is NULL.
Under Call Rerouting First Alternative Assignment Number 10 is set to "THIS" for Busy / DND DID,Busy / DND TIE,Busy / DND CO,Busy / DND Int,No Answer DID,No Answer TIE,No Answer CO,No Answer Int. Directory Number is set to 3144, our voice mail number.
This tells me that after some delay, the call goes to voice mail.
Here's my problem. If I change the call rerouting to go to a Speed call after hours, does the system need to be programmed for NIGHT mode? My thought was to check the "business hours" form. Ours is set to 00:00 for all seven days.
Does my system even know when to be in night mode?
Thanks for you an input you can provide.
My boss asked if we could forward our IT helpline to a mobile phone for after hours calls. Extension 3033 for example. Our helpline is a Key system button on our IT phones. It currently rings all of our phone and goes to a dept. mailbox (3033) if unanswered.
I looked into this and from the research I have gathered, It looks like these changes should be made in the Call ReRouting forms.
Our Helpline under Call Rerouting Assignment, has an alternative number of 1 for Day, Night1, and Night2. Call rerouting First Alt is 10, Second Alt is 1.
Under the Call Rerouting Always Alternative Assignment Alt. Number 1 is set to "No ReRoute" for Originating Device DID,TIE,CO, INT. Directory Number is NULL.
Under Call Rerouting First Alternative Assignment Number 10 is set to "THIS" for Busy / DND DID,Busy / DND TIE,Busy / DND CO,Busy / DND Int,No Answer DID,No Answer TIE,No Answer CO,No Answer Int. Directory Number is set to 3144, our voice mail number.
This tells me that after some delay, the call goes to voice mail.
Here's my problem. If I change the call rerouting to go to a Speed call after hours, does the system need to be programmed for NIGHT mode? My thought was to check the "business hours" form. Ours is set to 00:00 for all seven days.
Does my system even know when to be in night mode?
Thanks for you an input you can provide.