i have a best western hotel i repair lines for sometimes. they have a mitel pbx but i dont know much about it. 3 rooms can call the receptionist but she cant call them. she gets a recording that the guest you wish to speak with is not available. i think it may be in do not disturb. i dont know how to take it out of dnd. any ideas on this. thanks dave

Go to the console and access the installer programming. Open form 2 for the list of features and the assigned access code to enable/disable DND.

Rcaman

is this something the user is normally able to do. i dont know anything about mitel. thanks dave

The user can access the CDE via Administrator if they know the password. If the system was set up properly, there should be a password for the installer and another for the administrator.

This information should also have been given to the user at the time of cutover.

Rcaman

very good. will call them tomorrow. thanks you for the help. dave

You might try dialing *10 from the room. That's DND on an ICP.

DND can be cleared from the console. What does display show on console? If it says "lockout" when you call the room, there is a short in the line most probably a bad phone or a bad jack.

going back there this week and i will give these things a try. thanks for the help.