I'm trying to use menu points to create a sub-menu on the CCR tree. Is this what menu points are intended for?

I can create the menu point, however when I try to save the tree the system tells me it's an incomplete tree. Also It gives me no options to actually create the sub-menu.

So please reply if you have information that can help me out.
Thanks

make sure that path 0 is a home/menu,and not a home/info.If it is a menu,then make sure that sub paths are built or it will be incomplete.Manuals seem to be very vague and a lot of times it just takes trial and error to get it working.Keep good notes.

the sub paths are complete.
here is the situation: I would like to set up the CCR so it says something to this effect:

"welcome, press 1 for billing
press 2 for sales
press 3 for returns"
then when a user press option , I want to go to another menu that says:

:you have reached billing, press 1 for bob
press 2 for jim
press 3 for tom"

do you have any ideas?

thanks

Path 0 will contain the "main menu"recording.
paths 1, 2, 3, will be your submenus
then path 11,12,13 will be your transfer points. Hope this wasnt too confusing )

sorry that was supposed to be a regular ole smiley

iteresting...
I think I got it...let me run it by you and see if I do indeed have it...

so I'll setup option 1 as a menu point
and then say the option 1 text is "please press 1 for bob
press 2 for tony
press 3 for sue"

then I setup path 11 to transfer to bob
path 12 for tony and path 13 for sue
is that correct?

sounds like you got it.

Im not sure, but dont you have to move to a NAM if you want more than one submenu level. ie, submenus in menu 1 do not exist. I thought i struggled with this in the flashes befor.

this did work for me