hello i have a customer with a compact ics 4.2 and all i am trying to do is put a button that works as a flash hook for call waiting what feature is it? thxs

feature 71 is for hook flash
at the phone dial fearture * 3 then press your button and fearture 71

Then label the button as "Link". Too many users don't after making changes.....

Dave

MooreTel, "FLASH" is the common term in the U.S. When I was first exposed to the expression "LINK", I thought 'That's Stupid'. But, after using my head for something besides a hatrack, I thought, "Well, OK, That Works, Too". And 'Recall' is sometimes used! Which works in a call-waiting scenario. It's all in the 'ears' of the beholder, I guess. John C.

Don't forget to set Link at CO to Yes.

The point of my post was to physically identify the button. The term is of one's choosing...switch for all I care.

I don't know about the US, but in Canada, the button kits have a "Link" button, not a "Flash" one.

Too many users change the button assignment and don't identify. They may remember that the "conference" button is actually something else, but if someone else goes to use the phone, they could end up disconnecting a call or some other possibility.

Dave

Marv,

I dont see this in the programming anywhere. Also checked the manual; is this a Mics only programming step, because i failed to find it in the cics manual. Only asking because i need to set this up next week.

~r

You got me looking it up too. It's in lines programming, but you're right it's MICS only.

6.0 template

Lines
--------------------------------------------------------------------------------

Show line:_
Trunk/Line data
--------------------------------------------------------------------------------

(If Target Line)
Line type Public
Rec’d # None
PrimeSet 221
Aux. ringer N
If busy PrimeSet
Distinct Ring None
(If T1 and Loopstart)
Trunk Type Loop
Line type Pool A
Dial mode Tone
PrimeSet 221
Auto privacy Y
Trunk mode Unspr
Ans mode Manual
Ans with DISA Y
Link at CO (analog only) N ******************
Aux. ringer N
Full AutoHold N
LossPkg MediumCO
Distinct Ring None