BCM 200 ver 4.0, CP 100.

Customer has the following issues, as reported by their on-site tech:

1 - VM doesn't start after a backup.
2 - Won't allow users to change their daily greeting. Gets to the point of leaving a new daily message, then says "Can't continue".
3 - Calling in after hours, users gets to her mailbox, but then can't leave a message or do anything else.
4 - Didn’t allow me to program a feature button via Element Manager, said invalid feature code. I resolved by logging off & on in Element Manager 3 times.

I'll suggest restarting telephony service. Next step would be to reboot BCM. Am I on the right track? Other suggestions?

Thanks!
Jim

CallPilot 100 on a BCM????
Here's a few ideas ...
1 to 3) What version is the VM?
4) What version of EM are you using?

-SG-
www.mysupportguy.net

[QUOTE]Originally posted by SupportGuy:
[QB] CallPilot 100 on a BCM????

Sorry, the BCM's VM is version 41.02.01.22.

I will have the tech download Element Manager from the local BCM too, and not use the version from another site.

Jim