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Joined: Oct 2006
Posts: 1,417 Likes: 7
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Joined: Oct 2006
Posts: 1,417 Likes: 7 |
BCM 200 ver 4.0, CP 100.
Customer has the following issues, as reported by their on-site tech:
1 - VM doesn't start after a backup.
2 - Won't allow users to change their daily greeting. Gets to the point of leaving a new daily message, then says "Can't continue".
3 - Calling in after hours, users gets to her mailbox, but then can't leave a message or do anything else.
4 - Didn’t allow me to program a feature button via Element Manager, said invalid feature code. I resolved by logging off & on in Element Manager 3 times.
I'll suggest restarting telephony service. Next step would be to reboot BCM. Am I on the right track? Other suggestions?
Thanks!
Jim
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Joined: Jul 2008
Posts: 13
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CallPilot 100 on a BCM???? Here's a few ideas ... 1 to 3) What version is the VM? 4) What version of EM are you using? -SG- www.mysupportguy.net
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Joined: Oct 2006
Posts: 1,417 Likes: 7
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Joined: Oct 2006
Posts: 1,417 Likes: 7 |
[QUOTE]Originally posted by SupportGuy:
[QB] CallPilot 100 on a BCM????
Sorry, the BCM's VM is version 41.02.01.22.
I will have the tech download Element Manager from the local BCM too, and not use the version from another site.
Jim
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