Call ID Log number format - 11/10/09 01:34 PM
Hi folks.
I've got a question with regard to the Norstar system and the Call ID log that's on the phone.
When I recall the log with F812, then hit More until the phone number is displayed, the phone number is displayed in this format 123-4567 (555), so the number is first, then the area code in brackets. This makes it impossible to simply hit a line and dial this number from the Call ID log, because I get an automated message from the phone company saying I need to dial the area code first.
This used to work fine on the smaller Norstar system we had (8 extensions), but since upgrading to the larger 16 extension system this feature seems backwards. The installer did not know how to address this issue.
I don't know exactly what system I have, but the PDF manual he left me says CICS v6.1. Also there is a CallPilot 100 voicemail box attached to the system, if that helps. I have the password to get into the system if needed, and know how to navigate the system.
Any help would be appreciated!
Thanks.
I've got a question with regard to the Norstar system and the Call ID log that's on the phone.
When I recall the log with F812, then hit More until the phone number is displayed, the phone number is displayed in this format 123-4567 (555), so the number is first, then the area code in brackets. This makes it impossible to simply hit a line and dial this number from the Call ID log, because I get an automated message from the phone company saying I need to dial the area code first.
This used to work fine on the smaller Norstar system we had (8 extensions), but since upgrading to the larger 16 extension system this feature seems backwards. The installer did not know how to address this issue.
I don't know exactly what system I have, but the PDF manual he left me says CICS v6.1. Also there is a CallPilot 100 voicemail box attached to the system, if that helps. I have the password to get into the system if needed, and know how to navigate the system.
Any help would be appreciated!
Thanks.