Callpilot won't return to home - 06/07/12 11:47 AM
I just had a system installed (Norstar and Callpilot 150) and have a very simple auto- attendant menu; Home and press 7 for Info menu.
Problem: the info menu is set to go back to home after announcement but it disconnects instead.
The manual specifically states that each Mailbox and Information node must have a destination, the choices being Previous, Home, and disconnect.(Callpilot Manager Set up and operations guide, Oct 2006, page 82, Destination section).
Other forum messages say it is supposed to because no action on the callers part is supposed to disconnect, but that is not what the manual says.
I have tried a power cycle and it remains the same.
So how come this won't go back to home?
System is Voice Mail Version: 30.00.75.22
Problem: the info menu is set to go back to home after announcement but it disconnects instead.
The manual specifically states that each Mailbox and Information node must have a destination, the choices being Previous, Home, and disconnect.(Callpilot Manager Set up and operations guide, Oct 2006, page 82, Destination section).
Other forum messages say it is supposed to because no action on the callers part is supposed to disconnect, but that is not what the manual says.
I have tried a power cycle and it remains the same.
So how come this won't go back to home?
System is Voice Mail Version: 30.00.75.22