Hi All, Haven't posted often but really enjoy reading and getting help from everyone here who posts their answers in the forums.

So I'm a tech and working on a Nortel Flash with a Compact ICS (CICS). Problem is my customer does not want to hear the chatty built in Nortel Nancy voice EVER! I have it down to her just saying "The Operator is not available" I'm using gen delivery mailbox and AA with CCR Turned off

Hers what I think I need to do to get her to shut up completely so please correct me if I am wrong

1 make the operator have a real mail box 21 at extension 21, call forward no answer to the Flash DN, turn off AA and Gen Delivery Mail Box, so where I do the CFNA that's where I choose how many rings on each line ?
In feature 982 make operator available

Will that make her shut up? Please any help is appreciated

There could be a number of things that VM says.
So before I answer, give me a scenario of what happens.
i.e. - you call the main number. It rings on phone x??? etc....
Tell me the scoop of what happens and at what point it says what.

You posted in another forum and it has a reply.....are we wasting our time?

Didn't see an email notification of an answer from there like I did from here.

So NTlayoff Thank you for your help,.,.the Voice Mail System is overkill for his needs.

Retired guy who basically needs an answering machine, but, on 3 lines, and to answer each line on a different number of of rings.

He had AA Answering with a greeting in his voice then she chimed in then another greeting and she chimed in again and it went to leave message. I've set it up a number of different ways I ran out of time and had to get to another appointment so I left him with what ever was as close to what he wanted and rescheduled him Doesn't matter what it does right now, Ill make it do what ever you say if it shuts her up. Can she be silenced or is she always going to be lurking about.

Simple. 3 Cheapo answering machines on each line. Should cost about $50-60 plus setup.

"Didn't see an email notification of an answer from there like I did from here."
Roger that

It's the ring count being different on each of the 3 lines that is the chore here....can you expand on why different ring counts?
Are these lines assigned to Appear & Ring on all sets? or mixed bag? how many rings required for each line?
Are they 3 separate companies?

The only thing I can think of since Flashtalk only has 2 Tables is to have one phone answer one line that has the longest amount of rings and each Table answer the other 2 lines with some trickery to get to a mailbox fast without the prompts.

I think of 2 answers for you.
1) Get a Call Pilot - that will do it for you.

2) Since you don't want a Call Pilot then do this.
Line 1 rings to x 221 - after 3 rings goes to VM box 221
Line 2 rings to x 222 - after 4 rings goes to VM box 222
Line 3 rings to x 223 - after 6 rings goes to VM box 223

Problem solved - no "canned Sally" to say anything - that is only if you create a Answer Prompt for each voice mail box
Of course change the number of rings for your needs before going to voice mail.
AND if you need to see all 3 lines on the phones, just make them appear only except the one that rings on that phone
And when the other phone rings they can hear it and push the line button to answer if they have to answer.

1) I already got a quote for the Call Pilot, that's going to bemy last ditch effort.


2) That's exactly what I was dreading with the lines. I cant use the General Delivery mail box either huh? or have them all go to the same box?

You can have them all go to the Gen Del MB if you want to - but not with different ring counts.
Just set up x221 (or whatever the receptionist ext is or the ext you want) to fwd on no answer x number of rings.
Just make sure no other phone has FNA set up or have everyone else as FNA with MORE rings than x221.
Set up the Gen DEL for x221.
Make sure they do a prompt for the mail box. Then no canned Sally voice.
And all lines appear AND RING on x221

You could if:

1. You do not have mailboxes behind the other phones, they will instead go to GD
or
2. Utilize the CCR

If you use 3 CCR Trees for all 3 lines then CallPilot will help because Flash only has 2 CCR Tree's where CallPilot has more.
Otherwise it does the same as the Flash or Mini when it come to answering lines.

Another difference between the FLASH and CALL PILOT is:

The Call Pilot can send the caller directly to a voice mail box.
The Flash would have to be set up for Press 1 for this Press 2 for that etc...

OK this dude doesn't want to have an AA pick up with press this for that and press this for that,

they can all go to the same mail box with the same exact greeting

If I give them all same ring count and operator has mail box with greeting she is gone right, its the ring count messing me up right

Make sure AA is set to NO for answer for each line.
Make sure all phones are set to a higher FNA count than the operator.
Make sure all lines ring on operator's phone.
Make sure operator's phone has assigned the Gen Del Mail box.
You should be good.

Well thankx for all the help. Will just have to leave it at Just leave it at the client just wants something he cant have but should be able to. Its the ring count being different on all the lines , so , going to have to get him into a different voicemail system like call pilot or replace everything and get him a Grandstream so I can do whatever I choose to do. Maybe even a Avaya IP Office since I can re use the Nortel phones. All this just so he can have it ring a few times on one line and go right to voice mail on another

It seems you are not giving us enough and correct info.
At first I thought it was 3 lines but now you are talking 2 lines.
You also wanted different rings counts on each line but now you want one line to go to the mailbox right away.

I keep having all these idea's running through my head and even tested some for the last 2 hours but what good is any of it to post with out getting the right info.

So how about we get these questions below answered (in one post) so we understand the setup that we have been asking for.

-How many lines are we dealing with?
-Which company has which lines?
-Which company has which DN or DN's?
-Which line is to be answered with what ring count?
-What lines are assigned to which DN's (specify which lines Appear & Ring or Appear Only at which sets)
-Are they to answer each others lines if they hear them ring?
-Is it an open office where they see each other or down the hall from each other?
-Why the different ring counts? Examples -one have Arthritis and the other Rheumatoid Arthritis? one's phone further away on the desk than the other? one persons has delayed hearing?

Knowing why helps here. Example Line 1 answer in 1 ring because that person is superman and can answer at the speed of light before it goes to vmail.

The only advantage I can see with Callpilot is to have Path 0 set as a Mailbox Node.

Using an ATA or the built in IATA might come in handy based on info provided.

:"Will that make her shut up?"

If all else fails and cannot be resolved I strongly recommend Duct Tape....for both of them.


You and all the other telconerds here have a great holiday!

Cheers
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