This system is what I just installed into a brand new Hampton Inn. However, they do NOT have a sub-attendant, and they are asking me how to pick up a second call that rings into the console. I know the codes I set up, but they don't seem to work. I programmed *8 as dial call pickup, and *9 as directed call pickup. Do the attendant and other phones on the front desk need to be in a pickup group? That's the only thing I didn't do.... Is the attendant capable of being in a pickup group, or do I need to sell them a Superset capable of being a sub? :confused:

Phil

SCCE, TTA, CTP