That gets setup when you initialize the mailbox for the new user.

It will ask if you want them in the company directory, answer Yes or No. If yes, type in the user's name like Marv said.

If the mailbox has been setup and the name doesn't appear in the dirctory, then you missed that step. You can change it in the admin area of the MB I think.

Make sure that the mailbox gets initialized as it won't work until it is.


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