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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
you are talking two different things. Your first scenario was simply using the telco forwarding feature to go offsite. Since you changed to PRI, you cant do that anymore. You have to do offsite call forward to an external number and allow redirect. This in essence is doing a trunk to trunk transfer. Inbound on trunk 1, connects to outbound call on Trunk 23 or whichever, then connects the call. There is some programming needed with your routing and destination codes, as well as permissions. It would probably be worth your while to get a tech out on site to do this for you.
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