atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Cannot forward calls to cell phone - BCM400

We are using the BCM400 and would like to forward the our calls to a cell number when out of the office. We have "Allow Redirect" enabled on the users phone and used Feature 4 + 9 1 999 888 7777.

If I call from inside to the users extension it goes to the user's cell, however if I call from an outside line to the user's DID or go through the main number and dial their extension I get a busy signal.

We are using PRI service if that matters.