Thanks for the tips thus far.

I do not know the community name, and I sincerely doubt that the previous tech knows it either. I know he didn't install the system himself, probably just outsourced that to wherever he bought the equipment. Is there a default community name I could try?

Also, I'm trying to connect via eManager from the other user's PC, but it's not connecting. I have connected numerous times before, but now I'm getting an error message along the lines of "Failed to connect, No response from device". What's the proper routine for power cycling these devices? I assume since I have connected before in the past, that it probably just needs a reboot to resolve the issue.

Thanks again!