Nobody else in the office when he was trying it, however, the VPN router is constantly maintaining tunnels to two other routers outside of the office. That could be cutting down on the bandwidth to some extent. I had run a speed test last night and found it at about 1.xmbps/3xxkbps, so it seems like everything bandwidth-wise is ok. I'm still thinking latency caused by excessive hops. I wonder where I could try a traceroute to, to see latency and number of hops. Does anyone know an address that Vonage uses for their VOIP?