Okay, sounds like I should give it a shot. By the way, I wanted to see if I could get number only w/o the PAL through Cbeyond, and this was their response... "This account is currently on the T1 CAS service. Caller ID name and number are not delivered on this service. There is not a way for us to provide this information to you. Our PRI service does offer both features, so you may want to investigate if your PBX can support PRI if these features are necessary."
This is a totally different answer than I got from them initially and is contrary to what their contract states. Plus, they've completely glossed over the fact that I only asked for "number only", since I already know that I need the PAL for name and number.
Apparently they have our switch configured for Digital CAS and not PRI and that has been the problem all along.
