Shouldn't have and what is actually in the circuit have proven to be a telephone craftsperson worst nightmare. The 1/2 by 1/2 and 1/2 again is an old and proven method of determining a problem like you are experiencing. The problem, as you indicated, is one must have a cooperative LEC tech to work with. I see that here in almost every trouble report. The LEC techs are so few and spread so thin and are constantly being told they aren't doing enough "completes" that they tend to blow off a problem, like yours', because it will take too much time.

In this kind of situation, it would be necessary to escalate this to a foreman and an experienced LEC tech as Arthur explained. Just trying to find a LEC tech that even knows what a plat is will be a challenge. All the examples Arthur mentioned are "real world" problems that OSP craftspersons have been dealing with ever since Alex said "Mr. Watson, come here."

It's not as simple as it once was to trouble shoot this without special help from the LEC. You may not know about pair gain and maybe a SLiC or some other concentrator or device located in the circuit. The plague of having multiple drops on the same circuit with a smart jack or interface module of some sort is a real problem and is quite common.

Rcaman

Americom, Inc.
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