|
|
Joined: Jan 2007
Posts: 1,217
Member
|
Member
Joined: Jan 2007
Posts: 1,217 |
Mongo, the only thing I found that I don't like is that if an agent forgets to log out and walks away from their desk, when a call is presented to them, it will ring them indefinitely until another agent is available. So sometimes it rings a phone that is accidently logged in for 3 minutes or so until someone else is free. Ideally, I think it should log the user out if their phone rings for longer than the no answer time.
I tried a few different settings but it didn't seem to change anyhthing.
Aaron
|
|
|
Forums84
Topics94,298
Posts638,870
Members49,769
|
Most Online5,661 May 23rd, 2018
|
|
1 members (justbill),
85
guests, and
308
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|