Mongo, the only thing I found that I don't like is that if an agent forgets to log out and walks away from their desk, when a call is presented to them, it will ring them indefinitely until another agent is available. So sometimes it rings a phone that is accidently logged in for 3 minutes or so until someone else is free. Ideally, I think it should log the user out if their phone rings for longer than the no answer time.
I tried a few different settings but it didn't seem to change anyhthing.
There is programming in IPO, to log the agent out, after XX time if they do not answer.
Thanks very much both of you.
What the end user wants is :
1 reports
2 recordings
3. Queuing
4. Loggin, loggout.
They will have VM Pro, preferred edition, all 1416 sets
Again, thanks very much
Ken
Xima, with IPO's ACD routing would work.
Also, Datel has a nice package.
If you need some live time stats, BBX Vuesion is good as well.
All Are DevConnects as well
